What Information We Hold and Why
When you open an account, we collect the details you provide — your mobile number, email address, and the payment method you choose to fund your wallet, whether that is bKash, Nagad or Rocket. We also record transactional data: deposit amounts, withdrawal requests, and the timestamps
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attached to each. Your device type, browser, and IP address are logged automatically when you connect, which helps us detect unusual login attempts and keep your account secure. We do not sell your personal data to third parties. Payment data tied to bKash, Nagad and Rocket
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transactions is handled in line with those providers' own security standards, and we do not store your mobile wallet PIN or full payment credentials on our servers. Data retention periods vary by category — account identity data is held while your account remains active, and transaction
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records are kept for the period required under applicable financial compliance rules. If you close your account, you can request deletion of non-essential data by contacting our support team directly. Availability of our platform and the scope of data processing depend on your local law and
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the eligible regions we serve.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.